Skip to main content

Support

World class HR software and technical support

The Ascentis client support teams are dedicated to delivering an unsurpassed client service experience. With extensive Ascentis product knowledge, our team is dedicated to accurately answering your questions, providing domain expertise, and guiding you through the Ascentis suite of HR solutions. You have direct access to a team of expertly trained support professionals who are a fit to serve you across each of our product modules and focused on your business.

Ascentis Community

If you are a current Ascentis client and have a question about an Ascentis product, process or ACA reporting, visit the new online Ascentis Community and search knowledge articles, read featured items, ask questions and even submit a case directly to the Ascentis support team. To get log-in credentials, clients should email a request to support@ascentis.com.

Visit the Ascentis Community

Technical Support

Monday-Friday, 8am – 8pm ET / 5am – 5pm PT 1.800.229.2713 Ext.8

Email Support

Account Team

Ascentis account managers are available to provide client consultation regarding the entire suite of Ascentis solutions. Clients who have questions about additional products, or who would enjoy a demo of a new Ascentis product, can reach out to the account management team at acctmgr@ascentis.com.

Email Account Management Team

We are a sought after HCM solution provider that delivers sustainable value, inspired by our passionate professionals.

  • Access to an entire team of support professionals
  • Expertise across all Ascentis product modules
  • A primary team responsible for understanding YOU and YOU company’s needs
  • Phone calls answered in less than 1 minute 30 seconds on average
  • Response to emails in less than 5 hours on average
  • Client satisfaction scores above industry standard

Hear from Our Clients

Top Notch Support

"The Customer Support and ease of use is top notch. I am always recommending to other business partners."

Unsurpassed Service

"One of the products that has really stepped above and beyond what I’ve had before is the recruiting module… It drives applicant flow better than any other product I have used before."