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In the recent past, workforce management (WFM) was largely thought of as the domain of the human resources department or contact center. Now there is an increasing shift toward enterprise workforce management systems — software solutions that approach workforce management holistically, across an entire organization.
While each workforce management solution has its own specific quirks, most high-quality software suites handle employee time and attendance tracking, customizable scheduling tools, payroll management functions, HR and benefits administration, talent management and recruiting modules, workplace hardware such as time clocks, and dedicated customer service associates. Many modern enterprise workforce management systems also include employee self-service tools and mobile apps that allow employees to make real-time updates to their work schedules, submit time-off requests, and communicate directly with supervisors.
This broader approach helps ensure that the whole organization is focused on common goals, and that management has a clear understanding of each employee’s role. Rather than looking at workforce management as simply a means of tracking when employees clock in and out, this mindset attempts to address the needs of your entire workforce across your employee life cycle. That attention to detail helps management get a better handle on labor costs, drives more active employee engagement, and improves the company’s bottom line.
Ascentis' powerful time and attendance software can help you with all of your workforce management needs.