Enterprise workforce management software
In the recent past, workforce management (WFM) was largely thought of as the domain of the human resources department or contact center. Now there is an increasing shift toward enterprise workforce management systems — software solutions that approach workforce management holistically, across an entire organization. Rather than having each department or location in your workforce come up with its own strategies and processes, an enterprise management approach seeks to create a uniform experience with consistent operations. The overriding goal is for that consistency to carry through to the day-to-day functions of your workplace.
That kind of coordination is especially important in labor-driven industries such as manufacturing, construction, healthcare, agriculture, and trucking. Employers in those fields often need to manage a wide range of skilled workers in multiple shifts with schedules that run around the clock. It is also increasingly common for employers in these blue collar fields to have workers spread across multiple locations, in different cities and even different countries. Managing that kind of wide ranging global workforce requires some robust, scalable technological assistance. While each workforce management solution has its own specific quirks, most high-quality software suites handle a similar range of functions. Those often include:
Let's look a little more closely at each of those elements.
Time and attendance tracking
For employers with workers in multiple locations or strongly differentiated departments, using workforce management software to coordinate your time and attendance systems is the most reliable way to reduce mistakes and make sure your employees' working hours are being tracked accurately.
Customizable scheduling tools
Blue collar employers who automate schedule management can put time back on their HR managers' calendars. Automation can help your HR team forecast and schedule shifts in a way that takes full advantage of the workforce as a whole. WFM software can easily generate an optimized schedule that ensures that every shift is staffed by fully trained and certified workers, while also helping to prevent excessive overtime.
Payroll management functions
In industries that employ a combination of full-time employees, contract workers, and freelancers across multiple shifts and locations, managing payroll can be extra challenging. Enterprise workforce management software brings all of your payroll functions under the same rules and processes, helping to ensure accurate pay with much less risk of underpayments and overpayments.
HR and benefits administration
Benefits administration is one of the most important tasks an HR team manages on an annual basis, but it can also be one of the most challenging and time-consuming. Manually administering your annual open enrollment period is an invitation to errors and delays that could easily be avoided with reliable workforce management software with a benefits module.
Talent management and recruiting modules
With most workforce-driven industries facing an ongoing worker shortage along with high rates of turnover and low employee retention, being able to effectively recruit high quality new hires is more important than ever. Enterprise WFM software helps your HR team find the best new candidates for open roles by generating customizable job postings, creating a more efficient onboarding process, creating requisitions, and more.
Performance management strategies
Clear communication and direct feedback are important tools for improving employee retention, but managing performance reviews by hand is a major task for employers with a wide range of skilled workers in multiple locations. WFM software takes the difficulty out of scheduling performance reviews with customizable goals and priorities that fit your organization's specific needs.
Time clocks and workplace hardware
The old days of employees clocking in and clocking out using physical punch clocks are long gone. Workforce management software that integrates easily with a smart time clock system not only offer greater accuracy. Touch free time clocks also help promote workplace health and safety measures, reduce the chance of buddy punching and other time fraud, and generate real time data that makes it easier to set useful policies and practices in the future.
Dedicated customer service associates
Enterprise workforce management is not only helpful for your employees. Ultimately, more effective WFM benefits your customer base as well. In the customer service area more automation means faster response times, easier collaboration, and quicker resolution of customer issues. It also becomes easier to assign customer service associates to clients whose needs match their skill sets, fostering personal relationships that can make all the difference when issues do arise.
Mobile apps for time tracking
Many modern enterprise workforce management systems also include employee self-service tools and mobile apps that allow employees to make real-time updates to their work schedules, submit time-off requests, swap shifts, and communicate directly with supervisors. In fields where employees are often on the road, in the field, or reporting to multiple locations, mobile apps with time and attendance functions are an increasing necessity. By letting employees manage many of their key time and attendance functions from the locations where they actually work, employers can reduce time spent on HR management while empowering employees and streamlining time and attendance operations.
Even in workplaces that cover a broad range of functions and physical locations, the goal of most modern businesses is to operate as a single unit with common aims and practices. This broader enterprise workforce management approach helps ensure that the whole organization is focused on common goals, and that management has a clear understanding of each employee’s role within the organization.
Rather than looking at workforce management as simply a means of tracking when employees clock in and out
, this mindset attempts to address the needs of your entire workforce across your employee life cycle. A holistic approach to workforce management creates a better understanding of how your employees work most effectively and what your company's identity really is. That attention to detail helps management get a better handle on labor costs, drives more active employee engagement, and improves the company’s bottom line.
Ascentis' powerful time and attendance software can help you with all of your workforce management needs.