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Case Study: Sutter Home Family Vineyards

Company Description

Sutter Home Family Vineyards, (Sutter Home Winery) located in Napa Valley, CA and produces quality wines at reasonable prices.

Business Need

Sue Brooks, payroll manager for Sutter Home Winery, had been using a nationwide payroll solution, but was dissatisfied with the vendor because of the lack of flexibility, the amount of time it took to process payroll, and the poor customer service.

Communication between the payroll department and managers and employees was strained because of the difficulty of running reports and because simple information was unavailable on an employee’s paycheck. It was simply not intuitive.

Main Concerns

  • Needing to pull multiple reports to gather simple information
  • Amount of time spent manipulating reports and processing payroll
  • Inability to include additional information on employee paychecks resulting in numerous calls and questions
  • System was not intuitive and difficult to use
  • Poor customer service

Desired Requirements

  • Superior customer service and support
  • Flexible and cost-effective solution
  • Generate on-demand, real-time reports
  • Ability to include additional information on paychecks

Why Ascentis

  • Dedicated and knowledgeable service representatives and technicians
  • Updates systems with new reports or fields as laws change
  • User-friendly and flexible system
  • Cost-effective payroll solution

Outcome

  • Processed payroll for 660 employees in less than 24 hours since implementation
  • Provided faster service to employees and managers with on-demand reports
  • Reduced questions with by printing additional questions on employee checks
  • Able to run near perfect payroll every time
  • Lowered overhead costs
  • Paying less than previous solution even with triple the employee count
  • Well-trained customer service representatives
  • New requests handled in timely manner
  • User-friendly and easy-to-use
  • Client: Sue Brooks
  • Company: Sutter Home Family Vineyards
  • Food & Beverage
  • Payroll and Self-Service