February 4, 2021 | Posted by Ascentis Thought Leadership
Ascentis Wins 2021 Stevie® Award for Excellence in Customer Service
MINNEAPOLIS – February 3, 2020 – Ascentis, a leading provider of cloud-based workforce management and human capital management technology solutions, is proud to announce it was recognized for its excellence in customer service with a Stevie® Award in the “Customer Service Department of the Year – Computer Software - 100 or More Employees” category in the 15th annual Stevie Awards for Sales & Customer Service.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
Stevie® Award judge’s comments on Ascentis’ nomination include “…a 30% increase in response rate, and a 60% decrease in resolution time, along with a 94% CSAT score are all impressive…” and “Well focused on customer base.”
“We are thrilled to be recognized with this honor for a third consecutive year. Our commitment to an unsurpassed client experience is a companywide commitment and at the heart of everything we do,” said Matt Moen, VP of Customer Success, Ascentis. “As many organizations moved into different work environments this past year, we were pleased to support them in maintaining safe and compliant workplaces while providing them the best experience possible. We look forward to continuing this in 2021 and beyond.”
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success.”
Learn more about Ascentis’ unsurpassed service and support.
Recognized as a Best Place to Work, Ascentis helps organizations improve their human resources and payroll functions with its industry-leading workforce management solutions and a la carte, full suite human capital management technology platform. Supported by an ongoing commitment to delivering an unsurpassed client-centric service model, Ascentis’ recruiting, HRIS, benefits administration, performance and learning management, payroll and workforce management modules work independently or together to meet the needs of each client, wherever they are in the HCM journey.
With more than 4,000 clients, our sole purpose is to enable mid-market and enterprise level companies to streamline processes to unlock an organization’s full potential. Ascentis’ combination of technology solutions and expertise provide companies with actionable insights to make smarter decisions to optimize their company’s best asset – their people! For more information, please visit www.ascentis.com
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.