Free Payroll Webinar on Customer Service with Payroll
Customer Service with a Payroll Twist
View our free payroll webinars to earn credit from the APA
On March 29th one of our most popular speakers Vicki Lambert presented the free payroll webinar Customer Service with a payroll Twist. Customer service isn’t just one of the most important parts of running an organization, but it is also essential to the operation of an efficient and productive payroll department. Customer service within a correctly implemented payroll department ensures that communication is consistently accurate and transparent. In establishing a customer service policy with a payroll twist, a payroll department creates an environment that fosters increased productivity and efficiency.
Attend this webinar to learn the importance of customer service with the payroll function of any organization.
In this 60-minute presentation you will learn:
- How to establish and communicate using payroll department service standards
- Process you can establish that to help other departments meet payroll deadlines
- Tips for maintaining customer service during peak payroll departments periods
- Tips for rebounding when customer service fails
- How to manage other’s expectations
- Tips to help you inspire your team to give extraordinary payroll customer service
- How to use customer complaints and comments to improve service
This webinar will be available on-demand until 12/31/2017
To view this on-demand webinar recording click here.