Before the Live Webinar
- Ensure the email address you registered with is spelled correctly.
- Check your “junk” or “spam” folder.
- Be sure to whitelist the domains “@gotowebinar.com”, “@citrixonline.com” and “@ascentis.com”.
- Confirmation emails can take 1-24 hours to be delivered, so register as early as possible. Registration for a webinar up to an hour before its start time may delay your confirmation email receipt until after the webinar has already begun. If you need to register for a webinar close to its start time, please email email@example.com to confirm your registration, and to ask for secondary access to the webinar (aside from the confirmation email).
If you have completed all of these steps, but you have not received your confirmation email with 24 hours of registration, please email firstname.lastname@example.org for assistance.
Should you experience any problems connecting to the webinar, please visit the GoToWebinar support page for assistance. Your company IT or systems administration department should be able to provide additional support. Ascentis cannot support or correct connectivity issues with the GoToWebinar platform.
For those webinars for which Ascentis offers continuing education credits, in order to earn credit for attending a live webinar, you must register for the webinar using a business-domain name email. When you receive your GoToWebinar confirmation email, it will contain a unique link to log in to the webinar. You must use that link to launch the live webinar because we track online attendance through these unique webinar links.
Once the webinar begins, you must attend the entire 60-minute webinar from start to finish, without logging off of the webinar regardless of reason. Please note that your online attendance is tracked solely through this unique URL that launches the live presentation on your viewing screen. Attendance is not tracked through the use of the call-in line.
There are many technological factors in attending a live presentation, including your computer’s hardware, software and Internet connection. Due to the nature of online webinars through GoToWebinar, even if you have logged off accidentally, lost power, have Internet connection loss or bandwidth issues, GoToWebinar will note your attendance as having ended the moment your unique link is broken. If this happens, we will unfortunately not be able to provide you with RCH credit for attending whatever portion of the live webinar you have attended.
You may choose to re-watch the webinar from our on-demand webinars directory, once it’s posted there (it can take 2-3 days after live webinar completion for the on-demand version to appear). Our on-demand webinars are available for RCH certification as well.
If your team wants to earn continuing education credits and watch the webinar as a group, we recommend that each person register for and watch the live presentation individually (so they can earn credit) and then the group can re-watch the on-demand version of the presentation together. This provides the opportunity to discuss processes and best-practices with your colleagues and determine what will work best for your organization moving forward. We have found most organizations following this recommendation have experienced a higher quality learning environment.
Your webinar confirmation email is unique to you and your registration data, and cannot and should not be shared with anyone else. If you wish to share webinar invitations with a colleague, simply forward them the email invitation you received from Ascentis OR send them a link to the registration page. That way when they register they will receive their own unique webinar confirmation email.
After the Live Webinar
We do not send email notifications indicating the amount of time an individual spends viewing a specific webinar. Once the program is approved emails containing program codes are sent to those attendees who have met attendance requirements approximately 30 calendar days after the date of the live webinar.
If you believe you met our certification requirements, and 30 days have passed, please check your junk or spam folder as it may be caught in these email filters. Please be sure to whitelist “@ascentis.com” to ensure email deliverability.
If you cannot locate your previously earned program codes, please email email@example.com for assistance.
If you do not have a business-domain email address, please ask a friend, family member or colleague to allow you to register yourself using their business-domain email address (and your name and other required information) and forward to you any webinar confirmations and earned certificates. Once you have a business-domain email address, you can give us your updated information and we’ll send your future webinar invitations to that email address.
For those webinars that are available for credit, it will be submitted to either the APA or HRCI & SHRM. We are very careful to note on every live webinar invitation, registration page, and on-demand webinar registration page, which accrediting agency the program has been approved by (or submitted to), if any.
Once approved, they will provide you with instructions on next steps for noting their approval for this webinar during your recertification paperwork submittal process. The APA will not provide Ascentis with a program code for your unique approval for this webinar and therefore we cannot provide you with an APA approved certificate. Your digital communication from the APA will be your documentation.
Once approved, they will provide you with instructions on next steps in noting their approval for this webinar during your recertification paperwork submittal process. HRCI will not provide Ascentis with a program code for your unique approval for this webinar and therefore we cannot provide you with an HRCI approved certificate. Your digital communication from HRCI will be your documentation.
Just register your boss for an upcoming live webinar using their name and email address OR register them to receive the Ascentis monthly newsletter. Either of these will automatically include him/her on all future webinar email invitations.