Free HR Webinar on Workplace Conflict
View our free HR webinar to earn free HRCI & SHRM credits
Ascentis recently hosted a free HR webinar titled Identifying and Managing Workplace Conflict. This free HR webinar recording is approved for 1.0 free SHRM credit and 1.0 free HRCI credit and available to watch here. Our expert speaker from this webinar–Candice Gottlieb-Clark of Dynamic Team Solutions presented on this topic. Below is a discussion Candice has written about complaints in the workplace and why HR is last to learn about them.
Why HR Is Last to Hear About Complaints
by Candice Gottlieb-Clark,
In my free HR webinar, Identifying and Managing Workplace Conflict, I discuss complaints in relation to conflict in the workplace. You’ve experienced it before. The tell-tale end of the road that marks the need for HR intervention. It appears as a complaint or as a claim of harassment, discrimination, or bullying. It may lead to a termination, or worse still, the voluntary resignation of a valued employee. And again, you wonder – Why am I (or is HR) the last to know?
HR professionals are often the last to know about issues brewing in the workplace. Of the many hats they wear, omniscience about the rising tensions between employees isn’t one of them. And the employees aren’t talking. Or are they?
All too often the complaints that lead to a turnover, legal concerns, performance issues and more are not as hidden as they seem. HR may even be aware of some of them at an early(ish) state. But knowing what to do with that information can be just as challenging as knowing what to look for. Do you get involved when you’ve only learned about an issue through gossip? How can you determine if the situation requires intervention? What happens when the issue involves multiple people, a member of the management, or a part of the executive team? What role does confidentiality play?
Searching for the answer to these questions further slows the process of managing the issues at hand. Please visit my blog by clicking here.
Our free HR webinar on Identifying and Managing Workplace Conflict I take you on a journey of discovery to help you uncover the mysteries of conflict in the workplace. This discussion includes common triggers, the impact of personality differences, and the actions that can be taken to identify and address conflict at the earliest stage.
To learn more about Candice’s company and services click here to be directed to Dynamic Team Solutions website where you can receive a free functionality assessment.
Click here to view our free HR webinar recording on workplace bullying AND by viewing this recording you can earn free HRCI & SHRM credits.
If this topic is of interest to you be sure to sign up for one of our free HR webinars, our free Payroll webinars, and our HCM News & Trends newsletter so you can be notified of upcoming webinars coming in 2017.