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HCM Client Success

Home HCM Client Success

The Ascentis Client Success Organization

The Ascentis Client Success organization is dedicated to serving our clients so they experience optimal business benefit from their HCM (human capital management) software systems. We know our success is defined by our clients’ success, and we’re not going satisfied until our clients realize the full potential in our solutions every time.

Ascentis Support Services

Our U.S.-based product support organization boasts HR, payroll, talent management and other solutions professionals that average more than 10 years in the functional space, most with credentials and certifications that underscore their education and experience. With a deep understanding of their specific disciplines, and how Ascentis solutions support and expand those capabilities, our support professionals are able to solve our clients’ most pressing issues.

Online Support When You Need It

Ascentis also provides in-depth product training delivered in a self-service format that clients can take advantage of at their convenience. 24/7 self-service support capability is a hallmark of Ascentis Client Success, and our clients regularly consult the online Ascentis Community for knowledge articles, new product and release information, and training. Clients can also submit questions and search the extensive knowledge base to find answers.

Ascentis Implementation Services

Our solution implementation teams are committed to successful implementations, every time. What is a successful implementation? A smooth and fast-moving process that allows clients to reap the benefits and business advantages of their new systems as soon as possible. An Ascentis implementation is really a partnership with our clients that ensures everyone’s responsibilities are met, on time. Our implementation process provides a transparent and responsive experience that allows our clients to “hit the ground running” with their new systems in record time.

CONTACT ASCENTIS SUPPORT SERVICES

Ascentis Technical Support:

Hours: Mon. - Fri. 6am - 5pm PT / 9am - 8pm ET
Email Ascentis Support
Phone: 1.800.229.2713 x8

The Ascentis Community

The Ascentis Account Management Team

Read current trends, best practices and ever-changing legislation with the HCM News & Trends Newsletter. Subscribe Today

ABOUT ASCENTIS

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Recent Posts

  • Interviewing for Retention: Keys to Successful Hiring for Long Term
  • Shutdown Showdown? California Begins to Weigh In…
  • ACA: What’s Changed and What’s Coming for Employers
  • The Remote Workforce: Things to Know Before Moving into a Virtual Organization Structure
  • Government Shutdown: What Does That Mean for HR Professionals?

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Contact Info

  • Ascentis
  • 11995 Singletree Lane, Suite 400 Eden Prairie, MN 55344
  • (800) 229-2713
  • info@ascentis.com
  • https://www.ascentis.com

Copyright © 2019 - Ascentis Corporation   |   Privacy Policy

  • HCM Solutions
    • HRIS – HR Software
      • ACA Compliance
      • HR Compliance
      • Insurance Carrier Connect
      • Payroll Connect
    • Talent Management System
      • Learning Management Software
        • ej4 – eLearning
      • Performance Management Software
      • Compensation Planning Software
      • 360 Degree Assessment Software
      • Succession Planning Software
    • Payroll Software
      • Payroll Compliance
      • Tax Filing Services
      • Direct Deposit
    • Self-Service Software
    • Recruiting Software
    • Timekeeper Software
    • Benchmarking Software
    • Client Success
      • Support
        • Payroll Connect Links
        • Go-To-Assist
        • Leap File
      • Professional Services
      • Integration Services
  • Resources
    • eBooks and Guides
    • HCM Case Studies and Video Interviews
    • Video Product Tour
  • Educational Webinar Program
    • Free HR Webinars
    • Free Payroll Webinars
    • Webinars FAQ
  • Partner Programs
    • PartnerLink
    • Partner Directory
    • HCM Partner Channels and Types
  • About Us
    • Careers
    • Executive Team
    • Board Members
    • Press Releases
    • Upcoming Events
  • Blog
  • Contact