HCM Client Success

Our U.S.-based product support organization boasts HR, payroll, talent management and other solutions professionals that average more than 10 years in the functional space, most with credentials and certifications that underscore their education and experience. With a deep understanding of their specific disciplines, and how Ascentis solutions support and expand those capabilities, our support professionals are able to solve our clients’ most pressing issues.

Online Support When You Need It

Ascentis also provides in-depth product training delivered in a self-service format that clients can take advantage of at their convenience. 24/7 self-service support capability is a hallmark of Ascentis Client Success, and our clients regularly consult the online Ascentis Community for knowledge articles, new product and release information, and training. Clients can also submit questions and search the extensive knowledge base to find answers.

Our solution implementation teams are committed to successful implementations, every time. What is a successful implementation? A smooth and fast-moving process that allows clients to reap the benefits and business advantages of their new systems as soon as possible. An Ascentis implementation is really a partnership with our clients that ensures everyone’s responsibilities are met, on time. Our implementation process provides a transparent and responsive experience that allows our clients to “hit the ground running” with their new systems in record time.