When rolling out a new software solution that affects many teams, failure to properly plan for the needs and expectations of all stakeholders can cause major disruptions and negatively impact employees.
Net Promoter Score (NPS)…ever heard of it? You may not have heard of that term, but most of you have probably unknowingly been involved with it. Have you ever taken a survey that asks something like “How likely are you to recommend such and such to a friend?” If so, you’ve participated in calculating NPS!
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